FAQs

Where can I buy the Dufour hoodie?

You can find the Dufour hoodie under our Fashion products here.

Which countries do you ship to?

We currently ship to Denmark, Sweden, Finland, Germany, Belgium, France, the Netherlands, Estonia, Lithuania, Latvia, Austria, the UK, Poland, Greece, Luxembourg, USA, Canada, Norway, Switzerland, Albania, Argentina, Australia, Bolivia, Bosnia and Herzegovina, and Brazil.

In the future we'll start shipping to more countries.

How do I return an item?

If you're based in Denmark, you can get a return label here.

If you're based in another country, please send an email to jek@dufourdressage.com with your order number.

How do I buy tickets for the Club Nights?

In order to buy tickets for our Club Nights you have to be a DufourClub member. You sign up to become a member here.

When you're a member and you're logged in, you can buy your tickets here.

For each event there's a limited number of tickets available. Tickets might sell out fast, so be sure to stay updated!

I can't log in to my DufourClub profile, what do I do?

First double check to see if the e-mail you've typed in is correct and try again. If it's still not working try changing your password by clicking "Forgot your password?" and typing in your e-mail.

If you get the error message "No account found with that email" send us a message here and we'll help you sort it out.

How soon can I expect a reply to my inquiry? 

We try to reply to all messages within 48 hours, but if you send us a message Friday afternoon, we won't be able to get back to you until after the weekend.

How soon can I expect to receive the product I've bought?

If you've bought a membership for DufourClub or a ticket for a Club Night you will receive an e-mail immediately. 

For DufourFashion items you can usually expect to receive your products within 10 working days.